Returns, Refunds, and Exchange Policy

At OG Handlooms, every textile is manually crafted by skilled artisans using traditional wooden looms. We are committed to providing a transparent, secure, and legally compliant shopping experience while preserving the integrity of Indian weaving heritage.

1. The Handloom Hallmark — Not Defects

Because our products are 100% handwoven and naturally dyed, they may not have the clinical uniformity of machine-made goods. The following are natural characteristics of authentic craftsmanship and do not qualify as defects or grounds for return:

• Minor variations in thread tension, occasional thicker threads (slubs), or tiny knots.

• Slight unevenness along the fabric edges (selvedge) or visible manual thread joins.

• Slight colour differences between the product displayed on a digital screen and the physical product due to lighting, photography, and screen settings.

2. What Is Eligible for Return?

You may request a return or replacement within 48 hours of delivery only under the following circumstances:

• Manufacturing Defect: Major structural tears, missing weaves, or an incomplete section of the product.

• Wrong Item Delivered: You received a materially different product, design, or colour from the one ordered.

• Transit Damage: The package and product arrived severely damaged.

3. What Is Not Eligible for Return?

To maintain hygiene, preserve product quality, and protect our artisans’ labour, we cannot accept returns or exchanges for:

• Change of mind, personal preference, or failure to check the product dimensions before purchasing.

• Veshtis that have been unfolded from their original retail fold. Once a veshti has been unfolded, it will not be eligible for return or exchange, even if it has not been worn.

• Products that have been worn, tried on, washed, ironed, altered, damaged, or stained.

• Items with missing, removed, or damaged brand tags, labels, or original packaging.

• Products purchased during clearance sales or promotional events.

• Custom-made or personalised orders.

4. Mandatory Unboxing Video — Strict Policy

A continuous and unedited unboxing video is mandatory for processing claims relating to transit damage, missing items, or incorrect deliveries.

• Start recording before opening or breaking the outer courier seal.

• Ensure that the shipping label showing the tracking number and delivery details is clearly visible.

• Open the package and inspect the product in one continuous recording.

• The camera must not pan away, and the video must not contain pauses, cuts, or edits.

Claims submitted without a valid unboxing video, or with a video recorded after the courier seal has been opened, will be automatically rejected.

5. How to Initiate a Return

• Email Us: Contact support@oghandlooms.com within 48 hours of delivery.

• Email Subject: “Resolution Request – Order #[Your Order Number]”

• Attach Evidence: Include the continuous unboxing video, clear photographs of the issue, and photographs showing the original tags and packaging.

• Quality Review: Our Quality Control team will assess the claim and respond within 24 to 48 business hours.

6. Refunds and Cancellations

• Defective or Incorrect Items: Once the claim is approved, you may choose between a free replacement, subject to availability, or a full refund to the original payment method. OG Handlooms will bear the applicable return and replacement shipping costs.

• Refund Timeline: Refunds for prepaid orders may take 5 to 10 business days to appear in your account after Quality Control approval.

• Cancellations: Orders may be cancelled for a full refund only before dispatch. Once an order has been dispatched, it cannot be cancelled.